Daily Thoughts 3/30/2009
I've started reading How The Way We Talk Can Change The Way We Work by Robert Kegan and Lisa Laskow Lahey. This book is a workbook which focuses on a method of changing your goals and dealing specifically in ways to committ to change by acting on complaints.
Today was another day, nothing special today. I was shadowed by one of the new librarians. I decided to go over active listening and knowledge elicitation techniques. Things like scenarios where you have more than one place to find what you are looking for (usually there are at least three places to find a common piece of information). Quid pro quo; having information ready to give a patron like flyers, small facts, bookmarks and similar things to get them to better tell you what they want. I think that quid pro quo (something for something) is actually a Roman strategy where when Roman soldiers would enter a new territory, they would send out a person with bits of information about themselves to give to the locals in exchange for local information.
Also, systematically clarifying a patrons questions, asking for support materials like homework assignments or magazine articles finding alternative search terms for what a person is looking for. This would include definitions, spellings, plural forms of words, alternate spellings of words and names, searching by publisher, mixing and matching pieces of titles, and other strategies.
I called the local YMCA director and the Friends of the Library to get them to agree to be part of the block cleanup and planting for Earth Day. I'll probably call the neighborhood associations tomorrow and visit two churches that are near us. I am supposed to have a bunch of people who want to be part of the event by the end of the week for the mayors office. The Friends of the Library head suggested I might want to get some younger people to help.
I wrote my portion of the monthly report as well as what I plan to do this week. Libraries are big on paper. We have lots of it.
I checked on the shelving in the main library. They ordered a whole new set of metal bookends which was nice to see. The library aides did a nice job of putting the books in order-- edged ( the books being one half inch in from the edge of the bookshelves with all spine labels visible) and having three to five inches free at the end of each shelf of books with a bookend placed.
It is funny how sometimes when you think you have done nothing is when you have done the most sometimes. Things just fall into place.
Safari Books Online sent me a thank you letter through the mail for trying out their online service. I was rather surprised by this. It looks like excellent marketing.