The Power of Positive Confrontation by Barbara Pachter with Susan Magee
The Power of Positive Confrontation is about how to confront people in a polite, clear manner. The book discusses more than just confronting someone. It also gives many examples of how to improve your conversational skills by stopping self discounting and other bad habits.
The information in the book is both practical and useful. It is not theoretical. Barbara Pachter covers both verbal and nonverbal aspects of confrontation; personal space, nervous habits, facial expression, listening, proper diction, politeness, and eye contact are reviewed.
There are no pictures and no charts in this book. It is only text. The descriptions are often broken into actionable numbered lists or steps. The language is clear and straightforwad. There is even a section on how and when to confront someone in writing.
I was surprised to find information on technological etiquette in this book. This is not something which I have seen before; email, phone, voice mail, and cell phone etiquette were described.
The final section of the book is how to be polite and diffuse potential confrontations; sharing space, greeting others, and avoiding cultural conflict.
This is a useful, practical book which gives many actionable tips on how to confront people in a polite prepared way. It is well worth reading.